Student Complaint Process

The University of Massachusetts Lowell's Division of Online and Continuing Education strives to resolve student concerns and complaints in an expeditious, fair, and professional manner.

If there is a problem that you have encountered, we encourage you to first attempt to resolve the matter diplomatically through discussion with the individual. If this is not feasible or if, after discussion, the matter cannot be resolved, please submit your complaint in writing using UMass Lowell's Academic Petition Form, available at

Make sure to include in your request all of the pertinent information regarding the issue which you wish to have reviewed and email your completed Academic Petition form to with a copy to

Requests for refunds must be submitted in writing to the Student Status Committee, c/o Registrar's Office, Dugan Hall, 883 Broadway, Lowell, MA 01854.

Requests for Medical Withdrawal

Medical withdrawal requests must be submitted in writing using the Verification for Medical Withdrawal Form available at and sent directly to

For additional information regarding UMass Lowell's complaint process, please also see

Equal and Fair Treatment

Under federal and state laws, all students are protected from discrimination based on race, color, religion, national origin, disability, gender, (including sexual harassment), age, sexual orientation, marital or veteran status. If you feel that you have been discriminated against based upon any one of these areas, you must contact Equal Opportunity and Outreach ( These protections also include retaliation for filing complaints of discrimination. Concerns regarding course offerings, instructor and student attitudes should also be directed to EOO staff.

Students are responsible for adhering to the polices of the University regarding equal and fair treatment.

If an issue cannot be resolved internally, you may file a complaint with the appropriate regulatory agency within your State by referring to the list of state regulatory agencies.

Speak with an Advisor

Our Student Support Staff are available to help you with your questions! Email for assistance, or call for advising at (800) 480-3190 and press 1 to speak with an advisor. See links at the bottom of this page for technical assistance with your online course.

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