Student Complaint Process

The University of Massachusetts Lowell's Division of Online and Continuing Education strives to resolve student concerns and complaints in an expeditious, fair, and professional manner.

If there is a problem that you have encountered, we encourage you to first attempt to resolve the matter diplomatically through discussion with your instructor. If this is not feasible or if, after discussion, the matter cannot be resolved, please email your complaint to the academic program coordinator for the department through which your course is offered, plus a copy of that email to and Please be sure to include in your complaint all of the pertinent information regarding the issue you wish to have reviewed.

Online graduate students should follow the appeals process outlined in the University's online graduate catalog.

After submitting your complaint through the appropriate procedure above, if an issue cannot be resolved, online students may file a complaint about the University with the appropriate body in their state of residence. Please see Student Complaint Contact Information by State.

Requests for Medical Withdrawal

Medical withdrawal requests must be submitted in writing using the Verification for Medical Withdrawal Form available at and sent directly to

For additional information regarding UMass Lowell's complaint process, please also see

Equal and Fair Treatment

Under federal and state laws, all students are protected from discrimination based on race, color, religion, national origin, disability, gender, (including sexual harassment), age, sexual orientation, marital or veteran status. If you feel that you have been discriminated against based upon any one of these areas, you must contact Equal Opportunity and Outreach ( These protections also include retaliation for filing complaints of discrimination. Concerns regarding course offerings, instructor and student attitudes should also be directed to EOO staff.

Students are responsible for adhering to the policies of the University regarding equal and fair treatment.

Speak with an Advisor

Our Student Support Staff are available to help you with your questions! Email for assistance, or call for advising at (800) 480-3190 and press 1 to speak with an advisor. See links at the bottom of this page for technical assistance with your online course.

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