The University of Massachusetts Lowell's Division of Online
and Continuing Education strives to resolve student concerns and
complaints in an expeditious, fair, and professional manner.
If there is a problem that you have encountered, we encourage
you to first attempt to resolve the matter diplomatically
through discussion with the individual. If this is not feasible
or if, after discussion, the matter cannot be resolved, please
submit your complaint in writing using UMass Lowell's Academic
Petition Form, available at http://www.uml.edu/docs/academicpetition_tcm18-3556.pdf
Make sure to include in your request all of the pertinent
information regarding the issue which you wish to have reviewed
and email your completed Academic Petition form to
with a copy to Catherine_Hamilton@uml.edu
Requests for refunds must be submitted in writing to the
Student Status Committee, c/o Registrar's Office, Dugan Hall,
883 Broadway, Lowell, MA 01854.
Requests for Medical Withdrawal
Medical withdrawal requests must be submitted in writing using
the Verification for Medical Withdrawal Form available at
and sent directly to
For additional information regarding UMass Lowell's complaint process, please also see
Equal and Fair Treatment
Under federal and state laws, all students are protected from discrimination based on race, color,
religion, national origin, disability, gender, (including sexual harassment), age, sexual
orientation, marital or veteran status. If you feel that you have been discriminated against
based upon any one of these areas, you must contact Equal Opportunity and Outreach
(http://www.uml.edu/equal/). These protections also
include retaliation for filing complaints of discrimination. Concerns regarding course offerings,
instructor and student attitudes should also be directed to EOO staff.
Students are responsible for adhering to the polices of the University regarding equal and fair treatment.
If an issue cannot be resolved internally, you may file a complaint with the appropriate regulatory agency
within your State by referring to the list of state regulatory agencies.