What is SIS?
Our Student Information System (SIS)
enables students to access their academic courses and financial records, as well as register for courses,
via the web. When you first apply into a program or register for a course, the University creates a student
account for you in SIS. You will receive a User ID (UMS--------) and be able to create a password. For
assistance with SIS, students can contact the HELP Desk:
(978) 934-HELP (4357)
How can I access my grades?
Grade reports are no longer mailed to the students. Students must log onto the
SIS student information system
to view their transcripts. University policy does not allow grades to be given over the phone.
Students may request official transcripts using the SIS system.
How do I register for a course?
NEW STUDENTS: Complete and submit the
Non-Degree Course Registration Form.
RETURNING STUDENTS: Register using the SIS online registration system:
- From any PC with an Internet connection, go to https://www.uml.edu/enrollment/sis/
- Click Student Self-Service Login
- Enter your User ID and password into the appropriate fields and click Submit.
- Click Enroll.
- Select Term then Click Continue.
Type the Class Number in the Class Nbr
field. Please note, the class number is different from the course number.
You can search for the class number by clicking the magnifying glass. Enter the first two digits
of the course number (found in the bulletin or on our Online and Continuing Education website),
into the subject area. Then enter the following three numbers of the course number into the
catalog number box and then hit search. You can also find the class number and the course number
in out online course listings.
- Repeat Step 7 until all desired classes have been added.
- Click the Submit button.
How do I check the status of my application form?
If you completed the Online Undergraduate Program Application Form, you are able to Check the Status of Your Application Online. If you completed the .pdf Application Form, please wait a week after submission, then call or email Amanda Turner, our Undergraduate Admissions Coordinator at 978-934-2474 or Amanda_Turner@uml.edu. If you have applied into a Graduate Degree Program, please contact the Office of Graduate Admissions at 800-656-GRAD or email Graduate_Admissions@uml.edu.
How do I register for an online course?
Please use the same SIS process as outlined in Question #3.
Be sure to provide your email address when you register. For more information on how to register, visit
our Registration Information page. Before the semester begins go to the UMass
Lowell online course website http://continuinged.uml.edu/online
and complete the Get Your Username & Password
process. Check the site periodically to determine availability of the Registration Confirmation process. It
is usually available two weeks before the start of each semester. At this time, you will receive your online
course username, password, and class website address (don't forget to bookmark or add this web page to your
favorites). If your username/password does not work, please call (978) 934-2467.
How do I obtain Financial Aid?
Please visit UMass Lowell's
Office of Financial Aid for information. You can contact the Financial Aid Office at (978) 934-4220.
Let them know you are interested in Financial Aid as an Online and Continuing Education student.
What is the refund policy?
Students withdrawing from any class must officially notify the Registrar's Office using the SIS online
registration system. To withdraw from a class follow the registration procedure outlined in Question #3
and select "DROP". Verbal messages to faculty or staff do not constitute official notification.
Please contact the University's Accounts Receivable Department at
http://www.uml.edu/admin/ar or call (978) 934-3570 for
the latest tuition refund information. For additional information on
withdrawal deadlines and final ADD/DROP dates, visit our
How can I get a copy of my transcripts?
Using the SIS student
information system students can view and print a copy of their
transcripts. Students may use the SIS system to request official
transcripts, which will be mailed to the address(es) indicated. There is
no charge for official transcripts.
I'm not a US citizen; Can I still take classes?
Yes. Please read the note to International Students. For more information
regarding international students and insurance, please contact Harriet Rocheleau at (978) 934-3584 or at
I don't live in MA; will I be charged a higher out-of-state tuition?
Tuition is the same for Online and Continuing Education students whether you live in Massachusetts
or out of the state.
How do I transfer credits into an undergraduate degree program?
An official copy of your transcripts must be received at UMass Lowell's Division of Online and Continuing Education at
the following address:
University of Massachusetts Lowell
Division of Online & Continuing Education
OCE Admissions - Southwick Hall, Rm 203
1 University Avenue
This may be mailed to us directly from your previous college/university or you may mail your official, unopened
transcripts to the University in a sealed envelope. You should also make sure you have completed and submitted an application
form into your program of choice. A program coordinator then evaluates and determines which credits will
transfer. A letter of acceptance and a transfer evaluation worksheet will be sent to you.
Students who have earned credits outside the U.S. must have their credits evaluated for potential transfer credit by World Education Services (WES).
Note: Students who are interested in transfering graduate credits to a UMass Lowell graduate degree program should refer to UMass Lowell's policy on transfering graduate credits.
Are Career Services available?
For students enrolled in a certificate or degree program, UMass Lowell's Office of Career
Services is available for advice and assistance. Please see their web page
Do I have to enroll in a degree or certificate to take Online and Continuing Education classes?
A person does not have to be admitted into a program to take courses.
What are Chat Hours and are they required?
Chat Hours in our online courses provide an opportunity for the instructor and students to communicate
in in "real time". It is an informative and interactive session where course related questions, answers,
and discussions take place. While student attendance during chat hours is not required, it is highly
recommended. Weekly chat sessions are archived for students who are not able to participate in the
live chat sessions at the scheduled times.
Why do I have an immunization hold on my student account?
The state of Massachusetts requires all post-secondary institutions to ensure that students are immune to a number of vaccine preventable communicable diseases. For UMass Lowell the process begins when each student enrolls at the university. At that time, the Registrar's office automatically places an Immunization hold (IMM) on each student's SIS account. These holds are set to become active at the end of the add/drop period of the student's first semester at the university. At that time the student's enrollment status e.g. day school, online, full-time, part-time is established. Students who are registered for ONLY online courses are NOT required to have an immunization record on file. Their holds will be removed in a batch process by the Registrar's office.
What types of library resources does UMass Lowell have?
The University library system consists of an extensive Electronic Library as well as facilities at three
locations: the O'Leary Library, Lydon Library, and the Center for Lowell History at the Mogan Center.
Please link here for more information.
How do I get a student ID#, a Student ID card, and a UML parking decal?
Student ID Number
Your student ID number is your SIS/UMass System number. To obtain your number go to
https://www.uml.edu/enrollment/sis/ and click on the user ID look up.
Student ID Cards (UCards)
All students may request a UCard, but for most OCE students a UCard is not needed. The UCard primarily works
as a student ID and an access card, but benefits also include a declining balance (debit) feature that works
at all on campus dining locations, bookstores, vending machines, printing and copy machines across campus, as
well as over 30 participating merchants in the Lowell area.
Contact the UCAPS Office at (978) 934-2800 or email: UCAPS@uml.edu, if you
have any questions. For more details, visit http://www.uml.edu/UCAPS
Parking and Decals
New parking permits are required for all Continuing Education students parking prior to 3:30pm, but no
decal is required after 4pm. Complete parking information and the permit registration form are available at
Please Note: Student and faculty cars will be towed and/or ticketed for violations. In
addition, the Lowell Police will tow student and faculty cars if parked in "Residential Parking" areas. Please
call the Student and Faculty Support Center at (978) 934-2474 for the location of parking lots available for use
by Continuing Education students who visit the campus during the day.
What are the hours of the Campus Security Safety Shuttle Service?
UMass Lowell's Campus Security Escort Service will escort students, faculty, and staff anywhere on campus.
You may call (978) 934-2222 to ask for escort service at the following locations: Fox Hall Main Lobby, Sheehy/Concordia
Link, Eames Hall Main Lobby, University Bus Stops, All Parking Lots (flash your lights and they will pick you up).
For hours of operation, visit their website.
Can I email my request to drop or withdraw?
No. You must drop or withdraw from your courses using the
Student Information System (SIS).
Who is eligible for tuition remission?
Veterans must be matriculated in an undergraduate degree program and have all appropriate paperwork on file in the
Office of Veterans Services, 71
Wilder St., McGauvran Hall, Room #353, Lowell. For additional information, please call 978-934-2461. Veterans' waivers are available for on-campus undergraduate courses provided there is a sufficient number of tuition-paying students enrolled to bear the cost of instruction and provided there is space available. Due to the high cost of online, blended and off-campus courses, there are no waivers available for these courses. There are no waivers for Directed Studies, Departmental exams, Practicums, and Internships. Merit and Need-Based Assistance Grants for online courses may be available to veterans who are presently enrolled in undergraduate degree and certificate programs and who are making satisfactory academic progress towards their degrees or certificates.
Senior citizens (60 years or older) who are Massachusetts residents may attend on-campus classes in the Division of Online and Continuing Education credit programs tuition-free provided that there is a sufficient number of tuition-paying students enrolled to bear the cost of instruction and provided there is space available. Please note that waivers are not retroactive and do not cover registration fees and other fees. Proof of Massachusetts residency and birth date must be provided annually at the time of registration. There are no waivers available for online, blended and off-campus courses.
Can you fax me a course description?
Yes, however, it is usually more convenient to access the course descriptions off the website
What are certificate programs?
Online and Continuing Education certificate programs are short-term, credit programs
of study that are designed to run at a student's own pace. Students must apply to the certificate program, but,
registration for the courses is on a semester-to-semester basis. There is no set cost for a particular certificate
program, rather, costs are determined per credit per course each semester. Once a student has completed the
necessary courses in a certificate he/she must fill out a certificate award petition. In about 4-6 weeks the
certificate should be mailed to them. Students enrolled in a certificate program can receive financial aid; please
call the Financial Aid Office at (978) 934-4220. Also, students enrolled in an undergraduate certificate program can
transfer one course from another university into the certificate, if approved by the coordinator. In order to do this,
a student must submit a petition form to Online and Continuing Education. Substitution of courses may be possible if
approved by the certificate coordinator. The student must submit a petition form and get approval prior to taking the course.
What services are available for learning and physically disabled students?
The University and its programs and activities are becoming increasingly more accessible to academically
qualified students who are physically or learning disabled. Although some architectural barriers still remain,
disabled persons can traverse the campus with a minimum of difficulty. University libraries, the student unions,
several residence halls, and more recently constructed classroom buildings are accessible to students in wheel
chairs. Early registration, preferential scheduling, readers, notetakers, interpreters, alternative testing
procedures, and special parking arrangements are some of the accommodations available to disabled students.
For more information, contact Continuing Studies at (978) 934-2474, or link to
What do I do if I think my grade(s) for a course is incorrect?
Please refer to our Academic Policies for information on Complaints Arising
from Grades and Grading Policy of the Faculty Member as well as Complaints Concerning Classroom Matters
Exclusive of Grades and Grading Policy.
May I have access to my student records?
Students may access their records securely through the new Intercampus
Student Information System (SIS).
The Family Educational Rights and Privacy Act of 1974 (FERPA) grants any student currently in attendance, or to
any former student, the right of access to inspect or review his or her educational files, records, or data.
Students who wish to inspect their records must file a Right of Access Form with the office or department in
which the desired record is kept. Right of Access Forms are available in the Office of Student Services or the
Within 10 days of receipt of the Right of Access Form, the office or department will notify the student as to the date,
time, and location that the desired record will be available for inspection.
How do I know if a course is graduate or undergraduate?
Undergraduate courses use catalog numbers between .001 and .499.
Graduate courses use catalog numbers between .500 and .799.
(eg. 90.225=undergraduate; 16.510=graduate)