UMass Lowell Online and Continuing Education FAQs (Frequently Asked Questions)

  1. What is SIS?
  2. How can I access my grades?
  3. How do I register for a course?
  4. How do I check the status of my application?
  5. How do I register for an online course?
  6. How do I obtain Financial Aid?
  7. What is the refund policy?
  8. How can I get a copy of my transcripts?
  9. I'm not a U.S. citizen. Can I still take classes?
  10. I don't live in MA; will I be charged a higher out-of-state tuition?
  11. How do I transfer credits into a degree program?
  12. Are career services available?
  13. Do I have to enroll in a degree or certificate program to take Online and Continuing Education classes?
  14. What are Chat Hours and are they required?
  15. Why is there an Immunization Hold on my student account?
  16. What types of library resources does UMass Lowell have?
  17. How do I get a student ID#, a student ID card and UMass Lowell parking decal?
  18. What are the hours of the Campus Security Safety Shuttle Service?
  19. Can I email my request to drop or withdraw?
  20. Who is eligible for tuition waivers?
  21. Can you email me a course description or syllabus?
  22. What are certificate programs?
  23. What services are available for learning disabled and physically disabled students?
  24. What do I do if I think my grade(s) for a course is incorrect?
  25. May I have access to my student records?
  26. How do I know if a course is graduate or undergraduate?
  1. What is SIS?

    Our Student Information System (SIS) enables students to access their academic courses and financial records, as well as register for courses, via the web. When you first apply into a program or register for a course, the University creates a student account for you in SIS. You will receive a User ID (UMS--------) and be able to create a password. For assistance with SIS, students can contact the HELP Desk:
    http://help.uml.edu
    help@uml.edu
    (978) 934-HELP (4357)

  2. How can I access my grades?

    Grade reports are no longer mailed to students. Students must log onto the Student Information System (SIS) to view their transcripts. University policy does not allow grades to be given over the phone. Students may request official transcripts using SIS.

  3. How do I register for a course?

    NEW STUDENTS: Complete and submit the Non-Degree Course Registration Form.

    RETURNING STUDENTS: Register using the SIS online registration system:

    1. From any PC with an Internet connection, go to https://www.uml.edu/enrollment/sis/.
    2. Click Student Self-Service Login.
    3. Enter your User ID and password into the appropriate fields and click Submit.
    4. Click Enroll.
    5. Select Term, then click Continue.
    6. Type the Class Number in the Class Nbr field. Please note, the class number is different from the course number.
    7. You can search for the class number by clicking the magnifying glass. Enter the first two digits of the course number (found in the bulletin or on our Online and Continuing Education website) into the subject area. Then enter the following three numbers of the course number into the catalog number box and hit "search." You can also find the class number and the course number in our online course listings.
    8. Repeat Step 7 until all desired classes have been added.
    9. Click the Submit button.

  4. How do I check the status of my application?

    If you completed the Online Undergraduate Program Application Form, you are able to Check the Status of Your Application Online. If you completed the .pdf Application Form, please wait a week after submission, then contact Amanda Turner, our Undergraduate Admissions Coordinator, at 978-934-2474 or Amanda_Turner@uml.edu. If you have applied into a Graduate Degree Program, please contact the Office of Graduate Admissions at 800-656-GRAD or Graduate_Admissions@uml.edu.

  5. How do I register for an online course?

    Please use the same SIS process as outlined in Question #3. Be sure to provide your email address when you register. For more information on how to register, visit our Registration Information page. Before the semester begins, go to https://continuinged.uml.edu/online and complete the Get Your Username & Password process. Check the site periodically to determine availability of the Registration Confirmation process. It is usually available two weeks before the start of each semester. At this time, you will receive your online course username, password and class website address (don't forget to bookmark or add this web page to your favorites). If your username/password does not work, please call 978-934-2467.

  6. How do I obtain Financial Aid?

    Please visit UMass Lowell's Office of Financial Aid for information. You can contact the Financial Aid Office at ContinuingEd-FinancialAid@uml.edu or 978-934-4220. Let them know you are interested in Financial Aid as an Online and Continuing Education student.

  7. What is the refund policy?

    Tuition refunds are provided when a course is dropped during the add/drop period. This must be done by the student through SIS. For additional information, please see our Tuition & Fees information or contact UMass Lowell's Solution Center at TheSolutionCenter@uml.edu or 978-934-2000.

  8. How can I get a copy of my transcripts?

    Students can view and print a copy of their transcripts using SIS. Students may also use SIS to request official transcripts, which will be mailed to the address(es) indicated. There is no charge for official transcripts.

  9. I'm not a U.S. citizen. Can I still take classes?

    Yes. Please read the note to International Students. For more information, please contact the International Student Office at isso@uml.edu or 978-934-2383. The International Student Office is located in Cumnock Hall at 31 University Avenue on UMass Lowell's North Campus.

  10. I don't live in MA; will I be charged a higher out-of-state tuition?

    Tuition for courses offered through Online and Continuing Education is the same whether you live in-state, out-of-state or in another country. Please refer to our Tuition & Fees information for details.

  11. How do I transfer credits into an undergraduate degree program?

    You may have your prior college or university email your transcripts directly to OCE_Admissions@uml.edu, or send them directly by mail to the following address:

    University of Massachusetts Lowell
    Division of Online & Continuing Education
    OCE Admissions - Southwick Hall, Rm 203
    1 University Avenue
    Lowell, MA 01854
    978-934-2474

    Your transcripts may be mailed directly from your previous college/university, or you may mail your official, unopened transcripts to the University in a sealed envelope. You should also make sure you have completed and submitted an application form for your program of choice. A program coordinator will then evaluate your transcripts and determine which credits will transfer. A letter of acceptance and a transfer evaluation worksheet will be sent to you.

    Students who have earned credits outside the U.S. must have their credits evaluated for potential transfer credit by World Education Services (WES).

    Note: Students who are interested in transfering graduate credits to a UMass Lowell graduate degree program should refer to UMass Lowell's policy on transfering graduate credits.

  12. Are career services available?

    For students enrolled in a certificate or degree program, UMass Lowell's Office of Career Services is available for advice and assistance. Please visit http://www.uml.edu/student-services/career_services/ or call 978-934-2355 for more information.

  13. Do I have to enroll in a degree or certificate program to take Online and Continuing Education classes?

    No, you do not have to be admitted into a program to take courses.

  14. What are Chat Hours and are they required?

    Chat Hours in our online courses provide an opportunity for the instructor and students to communicate in "real time." It is an informative and interactive session where course-related questions, answers, and discussions take place. While student attendance during Chat Hours is not required, it is highly recommended. Weekly chat sessions are archived for students who are not able to participate in the live chat sessions at the scheduled times.

  15. Why is there an Immunization Hold on my student account?

    The state of Massachusetts requires all post-secondary institutions to ensure that students are immune to a number of vaccine-preventable communicable diseases. For UMass Lowell, the process begins when each student enrolls at the University. At that time, the Registrar's Office automatically places an Immunization Hold (IMM) on each student's SIS account. This hold is set to become active at the end of the add/drop period of the student's first semester at the University. At that time, the student's enrollment status, e.g. day school, online, full-time or part-time, is established. Students who are registered for ONLY online courses are NOT required to have an immunization record on file. Their holds will be removed in a batch process by the Registrar's Office.

  16. What types of library resources does UMass Lowell have?

    The University library system consists of an extensive electronic library, as well as facilities at three locations: the O'Leary Library, Lydon Library, and the Center for Lowell History at the Mogan Center. Please click here for more information.

  17. How do I get a student ID#, a student ID card and a UMass Lowell parking decal?

    Student ID Number

    Your student ID number is your SIS/UMass number. To obtain your number, go to https://www.uml.edu/enrollment/sis/ and click on the user ID look up.

    Student ID Cards (UCards)

    All students may request a UCard but for most Online and Continuing Education students, a UCard is not needed. The UCard primarily works as a student ID and an access card, but benefits also include a declining balance (debit) feature that works at all on-campus dining locations, bookstores, vending machines and printing and copy machines, as well as over 30 participating merchants in the Lowell area. Contact the UCAPS Office at 978-934-2800 or UCAPS@uml.edu if you have any questions. For more details, visit https://www.uml.edu/UCAPS.

    You may also contact Online and Continuing Education at 978-934-2474 to request a student ID card.

    Parking and Decals

    New parking permits are required for all Online and Continuing Education students who are parking on campus prior to 3:30 pm, but no decal is required after 4:00 pm. Complete parking information and the permit registration form are available at https://www.uml.edu/UCAPS.

    Please Note: Student and faculty cars will be towed and/or ticketed for violations. In addition, the Lowell Police will tow student and faculty cars if parked in "Residential Parking" areas. Please call the Advising Center at 978-934-2474 for the location of parking lots available for daytime use by Online and Continuing Education students.

  18. What are the hours of the Campus Security Safety Shuttle Service?

    UMass Lowell's Campus Security Escort Service will escort students, faculty, and staff anywhere on campus. You may call 978-934-2222 to ask for escort service at the following locations: Fox Hall Main Lobby, Sheehy/Concordia Link, Eames Hall Main Lobby, University Bus Stops, All Parking Lots (flash your lights and they will pick you up). For hours of operation, visit their website.

  19. Can I email my request to drop or withdraw?

    No. You must drop or withdraw from your courses using the Student Information System (SIS).

  20. Who is eligible for tuition waivers?

    For information on veterans' and senior citizens' waivers or any other tuition credit or waiver, please refer to our Tuition & Fees information.

  21. Can you email me a course description or syllabus?

    Course descriptions are easily accessible directly through this website. To request a copy of the syllabus for a particular course, you may email the professor who will be teaching the course directly. The standard format for all UMass Lowell faculty email addresses are firstname_lastname@uml.edu. If you do not hear back, please let us know at Continuing_Education@uml.edu.

  22. What are certificate programs?

    Online and Continuing Education certificate programs are short-term, credit programs of study that are designed to run at a student's own pace. Students must apply to the certificate program, but registration for the courses is on a semester-to-semester basis. There is no set cost for a particular certificate program; rather, costs are determined per credit, per course each semester. Once a student has completed the necessary courses in a certificate program, he/she must fill out a certificate award petition. In about 4 to 6 weeks, the certificate should be mailed to them. Students enrolled in a certificate program can receive financial aid; please call the Financial Aid Office at 978-934-4220. Also, students enrolled in an undergraduate certificate program can transfer one course from another university into the certificate, if approved by the coordinator. In order to do this, a student must submit a petition form to Online and Continuing Education prior to taking the course. Substitution of courses may be possible if approved by the certificate coordinator. Certificates are awarded three times each calendar year to coincide with commencement dates. Certificates are mailed to the student from the Registrar's Office.

  23. What services are available for learning disabled and physically disabled students?

    The University and its programs and activities are becoming increasingly more accessible to academically qualified students who are physically or learning disabled. Although some architectural barriers still remain, disabled persons can traverse the campus with a minimum of difficulty. University libraries, the student unions, several residence halls, and more recently constructed classroom buildings are accessible to students in wheelchairs. Early registration, preferential scheduling, readers, note takers, interpreters, alternative testing procedures and special parking arrangements are some of the accommodations available to disabled students. For more information, contact Online and Continuing Education at 978-934-2474, or visit https://www.uml.edu/student-services/disability/.

  24. What do I do if I think my grade(s) for a course is incorrect?

    Please refer to our Academic Policies for information on Complaints Arising from Grades and Grading Policy of the Faculty Member, as well as Complaints Concerning Classroom Matters Other Than Grades and Grading Policy.

  25. May I have access to my student records?

    Students may access their records securely through the Student Information System (SIS).

    The Family Educational Rights and Privacy Act of 1974 (FERPA) grants any student currently in attendance, or any former student, the right of access to inspect or review his or her educational files, records or data. Students who wish to inspect their records must file a Right of Access Form with the office or department in which the desired record is kept. Right of Access Forms are available in the Office of Student Services or the Registrar's Office. Within 10 days of receipt of the Right of Access Form, the office or department will notify the student as to the date, time and location that the desired record will be available for inspection.

  26. How do I know if a course is graduate or undergraduate?

    Undergraduate courses are numbered 1000 to 4999. For example, "MATH.2830" is an undergraduate course. Graduate-level courses are 5000 and above. For example, "EDUC.5210" is a graduate-level course.

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Our Student Support Staff are available to help you with your questions! Email Continuing_Education@uml.edu for assistance, or call for advising at (800) 480-3190 and press 1 to speak with an advisor. See links at the bottom of this page for technical assistance with your online course.

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