JACQUELINE FIDLER MOLONEY
One University Avenue
Lowell, MA 01854
Office phone: 978-934-2943
Email: Jacqueline_Moloney@uml.edu
http://continuinged.uml.edu/jmoloney

PROFESSIONAL EXPERIENCE:
 

1994-present

Dean of Continuing Studies, Corporate and Distance Education, UMass Lowell

In my current position, I lead one of New England’s largest continuing education programs with an annual budget of over $12,500,000. During my tenure, I spearheaded a successful strategic plan to expand the campus’ outreach to corporate and distance learners resulting in a 50% growth in enrollment each year in these new markets while increasing the operating margin from 2% to 17% last year.

Responsibilities and Accomplishments:

• Manage a complex budget and over 35 professionals and 15 faculty coordinators and 250 faculty. As a result of effective management practices, our Division exceeded the administration’s financial targets for three consecutive years and increased the fund balance by 36% in five years.

• Founded the region’s largest on-line credit program including all aspects of faculty recruitment and development, on-line student services and quality assessment with over 6,500 enrollments annually and revenues exceeding $3,000,000. We now have 3 undergraduate degrees, 3 Masters degrees and the first doctorate in the UMass system.

• Cultivated 10 partnerships with significant area companies including Analog, Nypro, Lucent Technologies, Nortel Bay Networks and others. These successful partnerships have resulted in over $300,000 in gifts and contributions, joint program ventures and over $700,000 in training grant awards.

• Developed award winning programs and achieved “Top Ten Computer and Software Trainer List” by the Boston Business Journal repeatedly and numerous University of Continuing Education Association Awards.

• Pioneered the use of e-marketing and e-communications strategies that resulted in the tremendous market growth described above.

• Redesigned faculty and students services to keep pace with expanded program mandates and technologies including development and orientation seminars for faculty, scholarship and alumni programs for evening students and The Online Teaching Institute.

• Oversee the quality and continuous improvement of 30 certificates, 5 associate and 8 bachelor degrees at the undergraduate and graduate and 5 fully online degrees, the first in the state.
   

1983-present

Associate Professor, UMASS Lowell, Psychology Department

I have a standing appointment present in the Department and have designed and taught General Psychology, Human Development and Psychology of Women and Values and Creative Thinking (a freshman seminar).
 

1994-1999

Dean of University College, UMASS Lowell

As Dean of University College, I developed and led a cohesive network of innovative services and programs including: the Centers for Learning and Academic Support Services (CLASS), the Faculty Teaching Center, the Honors Program and Continuing Education (outlined above). Under my direction, the College played a major role in stabilizing enrollments by providing support services to faculty and students across the campus.

Responsibilities and Accomplishments:

Centers for Learning and Academic Support Services (CLASS)
Over a ten-year period I built this comprehensive network of academic services to improve the teaching and learning experiences at Lowell. By working with administrative, faculty and student committees, I led the development of the following programs which continue to have a profound impact on the campus:

• Academic & Educational Computing: I supervised the creation of a network of 15 labs and classrooms including Mac, Windows, VMS systems; the upgrade of the university-wide e-mail and re-negotiated lease and maintenance agreements in all the above areas. I also designed and implemented extensive training programs for faculty, staff and students.

• Advising Center: I initiated the development of the Center and the Advising Handbook which was the first and only system for systematically organizing and distributing information about majors and academic programs. The Center continues to serve approximately 1,000 students annually and provides on-going training and support to academic departments and faculty.

• Freshman Programs: I fostered the development of a comprehensive retention program called Transitional Tracks which was home to nearly half of the freshman class (approximately 500 freshmen). Along with a cross-disciplinary team of faculty, I designed and supervised the on-going curriculum development of a freshman seminar named Values and Creative Thinking, which was taught by tenured faculty from over 10 departments. I also implemented freshmen placement tests, orientation programs, etc. I also wrote and was awarded a Board of Higher Education grant to build the Lowell Community College Transitions program with area community colleges.

Tutoring Program: I initiated and expanded this program to serve over forty subjects by facilitating faculty advisory groups.

Faculty Teaching Center

• With the Council on Teaching and Learning, I oversaw the creation of the Faculty Teaching Center which now engages over three-quarters of the University’s faculty in a wide range of faculty development initiatives including: seed grants, workshops and summer institutes.

Honors Program

• Working with a faculty steering committee I developed this program which now enrolls 250 students in a University-wide Honors program. I chaired the Honors Council for 5 years and played a key role in raising nearly $70,000 for the Honors Endowment.

• During my tenure as Dean, I spearheaded several university-wide initiatives including: the creation of two scholarship endowments, Chair and editor the NEASC Interim Self-study; Co-chair two university-wide councils, the Council on Teaching and Learning and the Council on Communications.
   

1990-1994 

Director of Academic Services and Centers for Learning, UMASS Lowell

Responsible for the development and administration of a university-wide division of academic support programs organized to improve student retention and satisfaction (outlined above). I was responsible for managing all aspects of program development, an operating budget of $500,000 and supervised 15 professional staff and 140 students. I worked extensively with faculty committees to develop these successful programs.
 

1986-1990

Director of the Freshman Year Program, University of Lowell

Developed, and managed all aspects of the comprehensive Freshman Program described above. In addition, I developed a range of retention studies that dramatically impacted on the first year curriculum at UMass Lowell and developed a regional conference attended by 150 educators annually.
 

1984-1985

Assistant Director of Admissions, University of Lowell

I implemented a recruitment plan for high schools and assisted in the development of a successful minority recruitment campaign that yielded significant increases in Lowell’s minority student population.
 

1983-1984

Director Talent Search & College Prep, University of Lowell

I managed this program to transition disadvantaged high school students to college and expanded the budget from $80,000 to $300,000.
 

Managed community organizing and support services for recently arrived refugee community.
 

1976-1981

Psychologist and social worker for individuals & families for various public agencies including: Care and Reach Out Counseling Center and Lowell Association for Retarded Citizens.
 

• Recipient of UML's Honors Program Service Award
• Recipient of 1996 American Council on Education’s National Leadership Identification Program Award
• Recipient of 1996 Council on Diversity and Pluralism Diversity and Excellence Award
• Sloan Distance Learning Consortium
• American Association of Higher Education
• Association for Supervision and Curriculum Development
• Executive Committee of Mass. Women in Public Higher Education
• Exec. Committee Mass Faculty Development Consortium
• National Association of Academic Affairs Administrators
• Pi Lambda Theta
   

• Principal investigator for Sloan Foundation grant to deliver Sloan-C Summer Workshop for 40 national leaders in online education
• Principal investigator for Sloan Foundation grant to develop an Online Teaching Institute
• Co-Principal investigator for Sloan Foundation grant to develop an online Multi-media Certificate
• Co-Principal Investigator for Board of Higher Education Grant to initiate the Lowell Connections Program
• Principal Investigator for President’s Office Grant to provide faculty development on web-enhanced teaching
• Received Equipment Gift from Nortel BayNetworks assessed at $250,000
• Founder of the Leo F. King Scholarship – raised over $75,000 for student scholarships
• Co-founder of the Honors Endowment – raised over $100,000 for student scholarships
• Led the development of the first Intellectual Property agreement for UMass regarding on-line course ownership.

Publications:
--Moloney J. and Tello S. (2003) "Achieving Quality and Scale Through Transformative Assessment." Invited manuscript for the Sloan-C Volume 5 in press.
--Moloney, J. & Tello, S. (2003). "Principles for Building Institutional Success with Online Education." Distance Learning Administration: Managing the New Frontier, Richard Keating, (Ed.). Addison-Wesley.
--Moloney, J. & Tello, S. (2003). "Principles for Building Success in Online Education." Syllabus Magazine, v16, 7, 14-17.
--Moloney J. (April, 1994) "Elements and Issues of Planning a Cross-Disciplinary General Education Curriculum", Journal of General Education.
--Moloney, J. (1991) "Changing Beliefs about the Under Prepared Student." In N. Wyner (Ed.), Current Perspectives on School Culture. 1991.
--Moloney J. (1994) Spotlight on UMASS Lowell. MFDC Exchange Vol. 4 No. 2.
--Moloney J. (1992) Reforming General Education: A Study of the Elements Considered by College Faculty to Plan a Cross-disciplinary Curriculum, unpublished dissertation.

Presentations:
--Getting Started: Online Course & Program Development. Sloan-C International ALN Conference, November 13, 2003
--Achieving Quality and Scale in Online Education through Transformative Assessment: Invited Presentation at the Sloan-C Online Research Workshop, Sept. 2003
--Principles for Building Success in Online Education. Presentation at Syllabus Conference 2002
--Opportunities, Challenges and Strategies for Expanding Online Education. Invited Presentation to Greater New York City Regional ALN Meeting 9/2002
--Faculty Victorious, Surviving the ‘Dot Com’ Threat. Keynote speech at the Statewide Teaching and Learning with Technology Conference, Bridgewater State College. 2001
--Pleasant Surprises in Online Teaching. Invited presentation at Gordon College Faculty Orientation. 2001
--Building On-line Programs: Shaping Your Organizations Future. Presentation at the National Syllabus Conference, 2000.
--Building On-line Programs: Shaping Your Organizations Future. Invited presentation to Documentation and Training Conference at Boston University, 2000
--Crafting the Win/Win with Corporate Partners. Invited presentation to the general assembly of the Region I University Continuing Education Association, 1999.
--Web-Based Instruction for Faculty. Presentation at the Massachusetts Educational Computing, 1999
--Partnerships &Consortia for Distance Learning. Invited presenter for the New England Board of Higher Education, 1998.
--Trends and Paradigm Shifts for Continuing Education, Invited presentation to the Region I, University Continuing Education Association, 1997.
--Integrating Multi-media Student Presentations into Your Curriculum, Instructional Technology Conference. 1996
--Transforming the Academy by Empowering the Faculty, Presentation at American College Personnel Assoc. 1995.
--Faculty Perspectives in Planning A Cross-disciplinary Curriculum, invited presentation to the New England Educational Research Organization, 1992.
--Crisis or Challenge: UMASS Lowell’s Response to Changing Demographics, presented National Association of Academic Affairs Administrators, 1991
--Building Efforts to Promote Retention, pres.; Amer. Soc. of Electrical Engineers, 1990.
--No Major, No Clue? Peer Advisors Get You Through, pres.; National Academic Advising Association, 1989.
--Values and Creative Thinking, National Association of Academic Affairs Administrators, 1988.
--Creating a Freshman Seminar, presented Middlesex CC Faculty Development seminar, 1988.
--Motivating Freshman: the Freshman Seminar, presented; U Lowell Conference on Freshman Programs, 1988.
--Strategies for Success, a survival guide for freshman, Resource Guide for Parents of Freshman and Resource Guide for Faculty, published; 1988.
--Training Freshmen to Become Seniors: A Crash Course for Freshmen, presented; Northeastern University Focus on Freshman Conference, 1987.
--Computer-Assisted Instruction: Conduit for Enhancing Student Success and Faculty Partnerships, presented; Univ. of S. Carolina Conf. on Freshman Year Experience, ‘87.
--Rebuilding a Student Programs within the Constructs of Community Psychology, presented; North Regional Community Psychology Conference, 1986.