UMass Lowell Online and Continuing Education FAQs (Frequently Asked Questions)

  1. What is ISIS?
  2. How can I access my grades?
  3. How do I register for a course?
  4. How do I register for an online course?
  5. How do I obtain Financial Aid?
  6. What is the refund policy?
  7. How can I get a copy of my transcripts?
  8. I'm not a US citizen; can I still take classes?
  9. I don't live in MA; will I be charged a higher out-of-state tuition?
  10. How do I transfer credits into a degree program?
  11. Are Career Services available?
  12. Do I have to enroll in a degree or certificate to take Online and Continuing Education classes?
  13. What are Chat Hours and are they required?
  14. What types of library resources does UMass Lowell have?
  15. How do I get a student ID and parking sticker?
  16. What are the hours of the Campus Security Safety Shuttle Service?
  17. Can I email my request to drop or withdraw?
  18. Who is eligible for tuition remission?
  19. Can you fax me a course description?
  20. What are certificate programs?
  21. What services are available for learning and physically disabled students?
  22. What do I do if I think my grade(s) for a course is incorrect?
  23. May I have access to my student records?
  24. How do I know if a course is graduate or undergraduate?
  1. What is ISIS?

    Our Intercampus Student Information System (ISIS) enables students to access their academic courses and financial records, as well as register for courses, via the web. When you first apply into a program or register for a course, the University creates a student account for you in ISIS. You will receive a User ID (UMS--------) and be able to create a password. For assistance with ISIS, students can contact the HELP Desk:
    http://help.uml.edu
    help@uml.edu
    (978) 934-HELP (4357)

  2. How can I access my grades?

    Grade reports are no longer mailed to the students. Students must log onto the ISIS student information system to view their transcripts. University policy does not allow grades to be given over the phone. Students may request official transcripts using the ISIS system.

  3. How do I register for a course?

    NEW STUDENTS: Complete and submit the Non-Degree Course Registration Form.
    RETURNING STUDENTS: Register using the ISIS online registration system:
    1. From any PC with an Internet connection, go to http://isis.uml.edu
    2. Click Student Self-Service Login
    3. Enter your User ID and password into the appropriate fields and click Submit.
    4. Click Enroll.
    5. Select Term then Click Continue.
    6. Type the Class Number in the Class Nbr field. Please note, the class number is different from the course number.
    7. You can search for the class number by clicking the magnifying glass. Enter the first two digits of the course number (found in the bulletin or on our Online and Continuing Education website), into the subject area. Then enter the following three numbers of the course number into the catalog number box and then hit search. You can also find the class number and the course number in out online course listings.
    8. Repeat Step 7 until all desired classes have been added.
    9. Click the Submit button.
  4. How do I register for an online course?

    Please use the same ISIS process as outlined in Question #3. Be sure to provide your email address when you register. For more information on how to register, visit our Registration Information page. Before the semester begins go to the UMass Lowell online course website http://continuinged.uml.edu/online and complete the Get Your Username & Password process. Check the site periodically to determine availability of the Registration Confirmation process. It is usually available two weeks before the start of each semester. At this time, you will receive your online course username, password, and class website address (don't forget to bookmark or add this web page to your favorites). If your username/password does not work, please call (978) 934-2467.

  5. How do I obtain Financial Aid?

    Please visit UMass Lowell's Office of Financial Aid for information. You can contact the Financial Aid Office at (978) 934-4220. Let them know you are interested in Financial Aid as an Online and Continuing Education student.

  6. What is the refund policy?

    Students withdrawing from any class must officially notify the Registrar's Office using the ISIS online registration system. To withdraw from a class follow the registration procedure outlined in Question #3 and select "DROP". Verbal messages to faculty or staff do not constitute official notification.

    Please contact the University's Accounts Receivable Department at http://www.uml.edu/admin/ar or call (978) 934-3570 for the latest tuition refund information. For additional information on withdrawal deadlines and final ADD/DROP dates, visit our registration page.

  7. How can I get a copy of my transcripts?

    Using the ISIS student information system students can view and print a copy of their transcripts. Students may use the ISIS system to request official transcripts, which will be mailed to the address(es) indicated. There is no charge for official transcripts.

  8. I'm not a US citizen; Can I still take classes?

    Yes. Please read the note to International Students. For more information regarding international students and insurance, please contact Harriet Rocheleau at (978) 934-3584 or at Harriet_Rocheleau@uml.edu.

  9. I don't live in MA; will I be charged a higher out-of-state tuition?

    Tuition is the same for Online and Continuing Education students whether you live in Massachusetts or out of the state.

  10. How do I transfer credits into a degree program?

    An official copy of your transcripts must be received at the Office of Undergraduate Admissions at the following address:

    University of Massachusetts Lowell
    Undergraduate Admissions/Online & Continuing Education
    Attn: Rebecca Santiago
    220 Pawtucket Street, Suite 420
    Lowell, MA, 01854-2874
    Phone: 978-934-2541

    This may be mailed directly from your previous college/university or you may deliver/mail your official transcripts in a sealed envelope. You should also make sure you have completed and submitted an application form into your program of choice. A program coordinator then evaluates and determines which credits will transfer. A letter of acceptance and a transfer evaluation worksheet will be sent to you.

    Students who have earned credits outside the U.S. will want to contact the Center for Educational Documentation to have their credits evaluated for potential transfer credit. You can reach them at info@cedevaluations.com or by phone at 617-338-7171. Their web address is www.cedevaluations.com. Their mailing address is:

    • Center for Educational Documentation, Inc.
    • PO Box 170116
    • Boston, MA 02117
  11. Are Career Services available?

    For students enrolled in a certificate or degree program, UMass Lowell's Office of Career Services is available for advice and assistance. Please see their web page http://www.uml.edu/student-services/career_services/ .

  12. Do I have to enroll in a degree or certificate to take Online and Continuing Education classes?

    A person does not have to be admitted into a program to take courses.

  13. What are Chat Hours and are they required?

    Chat Hours in our online courses provide an opportunity for the instructor and students to communicate in in "real time". It is an informative and interactive session where course related questions, answers, and discussions take place. While student attendance during chat hours is not required, it is highly recommended. Weekly chat sessions are archived for students who are not able to participate in the live chat sessions at the scheduled times.
  14. What types of library resources does UMass Lowell have?

    The University library system consists of an extensive Electronic Library as well as facilities at three locations: the O'Leary Library, Lydon Library, and the Center for Lowell History at the Mogan Center. Please link here for more information.

  15. How do I get a student ID#, a Student ID card, and a UML parking decal?

    Student ID Number

    Your student ID number is your ISIS/UMass System number. To obtain your number go to http://isis.uml.edu and click on the user ID look up.

    Student ID Cards (UCards)

    All students may request a UCard, but for most OCE students a UCard is not needed. The UCard primarily works as a student ID and an access card, but benefits also include a declining balance (debit) feature that works at all on campus dining locations, bookstores, vending machines, printing and copy machines across campus, as well as over 30 participating merchants in the Lowell area.

    Contact the UCAPS Office at (978) 934-2800 or email: UCAPS@uml.edu, if you have any questions. For more details, visit http://www.uml.edu/UCAPS

    Parking and Decals

    New parking permits are required for all Continuing Education students parking prior to 3:30pm, but no decal is required after 4pm. Complete parking information and the permit registration form are available at http://www.uml.edu/UCAPS.

    Please Note: Student and faculty cars will be towed and/or ticketed for violations. In addition, the Lowell Police will tow student and faculty cars if parked in "Residential Parking" areas. Please call the Student and Faculty Support Center at (978) 934-2474 for the location of parking lots available for use by Continuing Education students who visit the campus during the day.

  16. What are the hours of the Campus Security Safety Shuttle Service?

    UMass Lowell's Campus Security Escort Service will escort students, faculty, and staff anywhere on campus. You may call (978) 934-2222 to ask for escort service at the following locations: Fox Hall Main Lobby, Sheehy/Concordia Link, Eames Hall Main Lobby, University Bus Stops, All Parking Lots (flash your lights and they will pick you up). For hours of operation, visit their website.
  17. Can I email my request to drop or withdraw?

    No. You must drop or withdraw from your courses using the Intercampus Student Information System (ISIS).

  18. Who is eligible for tuition remission?

    Veteran's Information:

    Veterans must be matriculated in an undergraduate degree program and have all appropriate paperwork on file in the Office of Veterans Services, 71 Wilder St., McGauvran Hall, Room #353, Lowell. For additional information, please call 978-934-2461. Veterans' waivers are available for on-campus undergraduate courses provided there is a sufficient number of tuition-paying students enrolled to bear the cost of instruction and provided there is space available. Due to the high cost of online, blended and off-campus courses, there are no waivers available for these courses. There are no waivers for Directed Studies, Departmental exams, Practicums, and Internships. Merit and Need-Based Assistance Grants for online courses may be available to veterans who are presently enrolled in undergraduate degree and certificate programs and who are making satisfactory academic progress towards their degrees or certificates.

    Senior Citizens:

    Senior citizens (60 years or older) who are Massachusetts residents may attend on-campus classes in the Division of Online and Continuing Education credit programs tuition-free provided that there is a sufficient number of tuition-paying students enrolled to bear the cost of instruction and provided there is space available. Please note that waivers are not retroactive and do not cover registration fees and other fees. Proof of Massachusetts residency and birth date must be provided annually at the time of registration. There are no waivers available for online, blended and off-campus courses.

  19. Can you fax me a course description?

    Yes, however, it is usually more convenient to access the course descriptions off the website http://continuinged.uml.edu/.

  20. What are certificate programs?

    Online and Continuing Education certificate programs are short-term, credit programs of study that are designed to run at a student's own pace. Students must apply to the certificate program, but, registration for the courses is on a semester-to-semester basis. There is no set cost for a particular certificate program, rather, costs are determined per credit per course each semester. Once a student has completed the necessary courses in a certificate he/she must fill out a certificate award petition. In about 4-6 weeks the certificate should be mailed to them. Students enrolled in a certificate program can receive financial aid; please call the Financial Aid Office at (978) 934-4220. Also, students enrolled in an undergraduate certificate program can transfer one course from another university into the certificate, if approved by the coordinator. In order to do this, a student must submit a petition form to Online and Continuing Education. Substitution of courses may be possible if approved by the certificate coordinator. The student must submit a petition form and get approval prior to taking the course.

  21. What services are available for learning and physically disabled students?

    The University and its programs and activities are becoming increasingly more accessible to academically qualified students who are physically or learning disabled. Although some architectural barriers still remain, disabled persons can traverse the campus with a minimum of difficulty. University libraries, the student unions, several residence halls, and more recently constructed classroom buildings are accessible to students in wheel chairs. Early registration, preferential scheduling, readers, notetakers, interpreters, alternative testing procedures, and special parking arrangements are some of the accommodations available to disabled students. For more information, contact Continuing Studies at (978) 934-2474, or link to http://www.uml.edu/student-services/disab/.

  22. What do I do if I think my grade(s) for a course is incorrect?

    Please refer to our Academic Policies for information on Complaints Arising from Grades and Grading Policy of the Faculty Member as well as Complaints Concerning Classroom Matters Exclusive of Grades and Grading Policy.

  23. May I have access to my student records?

    Students may access their records securely through the new Intercampus Student Information System (ISIS).

    The Family Educational Rights and Privacy Act of 1974 (FERPA) grants any student currently in attendance, or to any former student, the right of access to inspect or review his or her educational files, records, or data. Students who wish to inspect their records must file a Right of Access Form with the office or department in which the desired record is kept. Right of Access Forms are available in the Office of Student Services or the Registrar's Office. Within 10 days of receipt of the Right of Access Form, the office or department will notify the student as to the date, time, and location that the desired record will be available for inspection.

  24. How do I know if a course is graduate or undergraduate?

    Undergraduate courses use catalog numbers between .001 and .499.

    Graduate courses use catalog numbers between .500 and .799.
    (eg. 90.225=undergraduate; 16.510=graduate)

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