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Overview
In working with colleagues, suppliers, and customers, different business requirements and interests are typical. Building productive, long-term relationships require the ability to address these various requirements and interests through principled negotiation. This program provides the information, techniques and practice to help achieve better agreements with customers, suppliers, colleagues and even difficult negotiators.

What You Will Learn
• Focus on interests and needs
• Negotiate on the merits of a problem
• Describe the win/win negotiation process and its benefits
• Explain the negotiation process from planning to face-to-face discussion
• Identify key skills, strategies and tactics needed to successfully negotiate
• Recognize the various types of power used in negotiation
• How to work with difficult negotiators

How You Will Benefit
• Gain confidence
• Increase your understanding of and competence in negotiation
• Minimize the risk of losing what is important to you
• Increase the likelihood of reaching agreements that work for both parties
• Use methods and techniques that build long term relationships
• Develop better agreements for you and your organization

Instructor
Jean Paul Boucher specializes in designing, developing and delivering training programs for executives, managers and other professionals. Jay formerly worked at Digital Equipment Corporation and Liberty Mutual Group where he designed and delivered courses in project management, management, consulting, team-building and developing interpersonal skills.

For questions or to register, call (978) 934-2405!

Find out how you can apply this course towards a noncredit Certificate in Project Management!

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